TERMS AND CONDITIONS

We are All Saints Retail Limited a company registered in England and Wales under company number 04096157 and with our registered office at Units C15-C17 Jacks Place, 6 Corbet Place, London, E1 6NN. Our VAT number is 108 2760 27. We operate the website www.allsaints.com (our website or site).

This page (together with our Privacy Policy and Terms of Website Use), tells you information about us and the legal terms and conditions (Terms) on which we sell any of the Goods listed on our website to you.

All Saints Retail Limited are committed to providing you with Terms which are easy to understand and which are fair to you. Your statutory rights are not affected by anything contained in these Terms. For more information on your legal rights, contact your local Trading Standards Office or Citizens Advice Bureau or any equivalent organisation in your country (if any).

These Terms will apply to any contract between us for the sale of Goods to you (Contract). Before ordering any Goods from our site please read these Terms carefully and make sure that you understand them. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Goods from our site.

You should print a copy of these Terms for future reference. The Terms will also be made available for you to download when we send you the Dispatch Confirmation (defined below).

We amend these Terms from time to time as set out in clause 5. Every time you wish to order Goods, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms, and any Contract between us, are only in the English language.



"We"/"us"/"AllSaints" means All Saints Retail Limited, the seller of the Goods.

"You"/"your"/"customer" means the customer acting as a consumer.

"Dispatch Confirmation" means the date on which we e-mail you to confirm our acceptance of your order and dispatch of the Goods.

"Goods"/"Item" means the items which we agree to sell you.

Your use of our site is governed by our Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

4.1 If you are a customer based in the EU and wish to cancel a Contract in accordance with your legal right to do so please see clause 8.

4.2 If you wish to contact us for any other reason, including because you have any complaints, you can contact us by:

e-mailing us at ask@allsaints.com.

4.3 If we have to contact you or give you notice in writing, we will do so by e-mail, or by pre-paid post to the address you provide to us in your order.

4.4 The European Online Dispute Resolution platform https://ec.europa.eu/consumers/odr/ provides information about alternative dispute resolution which may be of interest if there is a dispute about an online purchase which AllSaints cannot resolve between with our customer. For more information please contact Customer Experience at ask@allsaints.com.

5.1 These Terms shall apply to all Contracts for the purchase of Goods by you from us, to the exclusion of all other terms and conditions which you may purport to apply under any sales offer or purchase order. These Terms supersede all previous agreements and understandings between us.

5.2 We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.

5.3 Every time you order Goods from us, the Terms in force at the time of your order will apply to the Contract between you and us.

5.4 We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.

5.5 If we have to revise these Terms between the time you place your order and when we send you Dispatch Confirmation, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Goods or just the Goods you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Goods you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

6.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

6.2 All orders are subject to acceptance and availability. When placing an order you undertake that you are at least 18 years old, that all details you provide to us are true and accurate, that you are an authorised user of the payment method used to place your order and that there are sufficient funds to cover the cost of the Goods.

6.3 After you place an order, you will receive an order confirmation email from us acknowledging that we have received your order. This email is not an acceptance of your order, just a confirmation that we have received your order. Our acceptance of your order will take place as described in 6.4 below.

6.4 We will confirm our acceptance of your order to you by sending you an email that confirms that the Goods have been dispatched ("Dispatch Confirmation"). The Contract between us will only be formed when we send you the Dispatch Confirmation. Only Goods dispatched will be included in the Contract.

6.5 When placing your order we carry out a standard pre-authorisation check on your payment method. Payment will not be taken until your order has been accepted and a Dispatch Confirmation has been sent. The only exception is a gift card payment which is charged at point of purchase and refunded immediately if cancelled prior to dispatch. Pre - authorised funds will not be available for your use. This normally shows as a pending payment, however contact your payment provider for further details on how this is presented in your account.

The hold will stay on your payment method until payment of the goods is processed on dispatch of your order. If you cancel your order prior to dispatch we will release the hold. Please note that your bank may take up to 30 days to release the pre authorised funds. Once AllSaints has processed a refund or cancellation, we have no control over the timeframe in which the funds will be returned to you, or any further visibility of the transaction.

6.6 We may choose not to accept your order at our discretion for any reason whatsoever without liability to you. Examples of when we may not accept your order includes (but is not limited to): instances where the Goods ordered are out of stock or are incorrectly priced or do not satisfy our quality control standards, where payment has been declined or a failed security review. We will inform you if we choose not to accept your order by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount as soon as possible. In the unlikely event that an item from your order is unavailable, it will not be substituted for an alternative product and you will not be charged for the item.

6.7 To fulfill your order we may source items from our distribution centre or directly from an AllSaints store. Store sourced items will be delivered separately within 3-5 working days, including Amazon Prime orders. You will be advised if an item is coming from a store during the checkout process.

6.8 Orders with multiple items may be dispatched from both our distribution centre and an AllSaints store. You will receive a separate Dispatch Confirmation email for each shipment. Each Dispatch Confirmation email will constitute a separate Contract between us in relation to the Goods which are the subject of that Dispatch Confirmation.

6.9 To protect our customers we regularly perform security checks on online orders. If your order has been selected for review, you may be required to provide a bank authorisation code and/or utility bill so we can verify your details. This security policy is in place for your protection.

For security reasons, all digital orders are processed using our payment processor, and may be selected for review by our risk system. If your order has been selected for review, we may reach out to you and request additional information to validate your order. Should an order fail to pass the review to a satisfactory level, then the order will be cancelled, you will be sent a Cancellation email ("Order Cancellation Confirmation") and your funds will be returned to your original form of payment.

If AllSaints suspects or identifies any fraudulent activity in relation to an order or transaction which is in violation of this Agreement, any law or regulation or is likely to expose either AllSaints or any other party to harm or loss, AllSaints reserves the right to take the following actions, including but not limited to: rejecting, cancelling, recalling, reversing or taking any other appropriate steps to investigate the activity for security reasons.

7.1 As the Contract between us is not formed until we send you the Dispatch Confirmation, you may cancel an order at any time before we send you the Dispatch Confirmation by contacting our Customer Experience Team.

7.2 Please refer to clause 8 for further details on what to do if you wish to cancel the Contract after Dispatch Confirmation has been issued and to clause 9 for our returns and exchanges policy.

8.1 This clause 8 only applies to customers based in the EU and who wish to cancel a Contract under the Consumer Contracts Regulations 2013 (or equivalent local legislation).

8.2 You have a legal right to cancel a Contract under the Consumer Contracts Regulations 2013 during the period set out in clause 8.3 below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep an item you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office or equivalent body (if you live outside the UK).

8.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we email you to confirm our acceptance of your order and dispatch of the Goods), which is when the Contract between us is formed. Your deadline for cancelling the Contract is 14 days after the day on which you receive the last item in that Dispatch Confirmation.

8.4 To cancel a Contract, you just need to let us know that you have decided to cancel by a clear statement. The easiest way to do this is to download a cancellation form from our website, complete the form and email it to us at ask@allsaints.com or post it to us at AllSaints Retail Ltd. Notice of Contract Cancellation. AllSaints Distribution Centre, Unit 6, New Hythe Business Park, Bellingham Way, Larkfield, Aylesford, ME20 6QS.

You can also cancel a Contract by e-mailing us at ask@allsaints.com or by sending a letter to our Customer Experience at the above address. If you are e-mailing us or sending a letter please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.

8.5 If you cancel your Contract we will:

(a) refund you the price you paid for the Goods. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop or which is beyond what is necessary to establish the nature characteristic and functioning of the Goods. See clause 9.2 for information about what handling is acceptable and examples;

(b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of an item within 2 working days at one cost or for free but you choose to have the item delivered the next day or on a Saturday at a higher cost, then we will only refund what you would have paid for the cheaper delivery option;

(c) make any refunds due to you without undue delay and in any event within the deadlines indicated below:

(d) if you have received the item, 14 days after the day on which we receive the item back from you or, if earlier, the day on which you provide us with evidence that you have sent the item back to us. For information about how to return an item to us, see clause 8.8;

(e) if you have not received the item, 14 days after you inform us of your decision to cancel the Contract.

8.6 If you have returned the Goods to us under this clause 8 because they are faulty or mis-described, we will refund the price of the Goods in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us. However please note we cannot accept liability for an item as faulty until it has been returned to us and we have had an opportunity to inspect it and confirm that it is faulty.

8.7 We will refund you on the original method of payment. If you used a gift card to pay for the Goods we will refund you by way of a gift card. If you made the payment using part giftcard and part credit/debit card or paypal, the giftcard element will be refunded first.

8.8 If an item has been delivered to you before you decide to cancel your Contract:

(a) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. Please see clause 8.9 for our returns address and further returns information. Please note that we may withhold reimbursement until we have received the Goods back or you have supplied evidence of having sent back the Goods, whichever is the earlier;

(b) unless the item is faulty or not as described (in this case, see clause 8.6), you will be responsible for the cost of returning the item to us.

8.9 All items cancelled under the Consumer Contracts Regulations 2013 should be returned to address below:

Website Return Address: AllSaints Website Returns, Unit 6, New Hythe Business Park, Bellingham Way, Larkfield, Aylesford, ME20 6QS. You should return your items via a secure and insured delivery service as AllSaints cannot accept responsibility for Goods not received and a proof of signature will be required to confirm receipt. We recommend you keep your tracking number until your refund has been processed.

8.10 We are under a legal duty to supply Goods that are in conformity with this Contract. As a consumer, you have legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 8 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office or equivalent body (if you live outside the UK).

8.11 Where an item which you wish to return is received by us 14 days after the day on which you let us know that you wish to cancel the Contract under the Consumer Contracts Regulations 2013 we will issue you with a gift card for the appropriate amount.

8.12 Our free UK returns service, which is offered to UK customers, is not available for orders cancelled under the Consumer Contracts Regulations 2013 i.e. If a UK customer informs us of their decision to cancel the Contract under the Consumer Contracts Regulations 2013 or uses the cancellation form, the customer will not then be able to use our free UK returns service or return items directly to AllSaints stores.

9.1 REFUNDS

(a) If you want to return an item for a refund via the original form of payment, you can do so by returning the item:

to our distribution centre; or an Allsaints Mainline store which trades in the same currency (excluding Concessions, department stores and outlets).

within 28 days of receipt. If you are a UK customer you can use our free UK returns service. For returns outside of the UK, you are able to return your order, however the cost is the customer's responsibility.

(b) Where an item which you wish to return is received or returned to us after this 28 day period and before 28 days from receipt by you of the item, we will issue you with a gift card for the appropriate amount excluding Klarna orders. Any items received or returned to us after this 28 day period will not be refunded and will be returned to you.

(c) Our department store concessions and outlet stores are unable to accept returns of items purchased online.

(d) We will refund you on the original method of payment. If you used a gift card to pay for the Goods we will refund you by way of a gift card. If you made the payment using part gift card and part credit/debit card or paypal, the gift card element will be refunded first.

(e) If you are an EU customer you also have a right to cancel a Contract under the Consumer Contracts Regulations 2013. Please see clause 8 for more information.

(f) Please see the returns section below and our Returns page for further details on how you can return an item for a refund.

(g) Please note that unless you are a UK customer using our free UK returns service, all return postage costs are your responsibility. Returns hand carried to AllSaints Website Returns, Unit 6, New Hythe Business Park, Bellingham Way, Larkfield, Aylesford, ME20 6SQ will not be accepted due to security reasons.

(h) If you have returned the Goods to us because they are faulty or mis-described, we will refund the price of the Goods in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us. However please note we cannot accept liability for an item as faulty until it has been returned to us and we have had an opportunity to inspect it and confirm that it is faulty.

(i) We will refund you on the original method of payment. If you used a gift card to pay for the Goods we will refund you by way of a gift card. If you made the payment using part gift card and part credit/debit card or paypal, the gift card element will be refunded first.



9.2 EXCHANGES

(a) If you want to exchange an item for a different size or colour you can do so by returning the item to any stand alone AllSaints store that trades in the same currency (excluding global department stores, concessions and physical outlets) within 28 days of receipt. Any items returned for an exchange after this 28 day period will not be accepted. Please note, from November 2021 we will no longer be offering exchanges for online orders returned to our distribution centre.

(b) If a different item, or a different size or colour is required, please return your item to our distribution centre for a refund and place a separate order for the alternate item, OR; return to any stand alone AllSaints store that trades in the same currency.

(c) Online orders exchanged in store will then fall under the store return policy.

(d) Our department store concessions and outlet stores are unable to exchange items purchase online.

(e) Please see the returns section below and our Returns page for further details on how you can return an item for a refund.



9.3 RETURNS

(a) AllSaints cannot accept responsibility for Goods not received and a proof of signature is required to confirm receipt. We recommend you keep your tracking number until your refund has been processed.

(b) Please note that unless you are a UK customer using our free UK returns service, all return postage costs are your responsibility. Returns hand carried to AllSaints Website Returns, Unit 6, New Hythe Business Park, Bellingham Way, Larkfield, Aylesford, ME20 6SQ will not be accepted due to security reasons.

(c) If you have returned the Goods to us because they are faulty, we will refund the price of the Goods in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us. However please note we cannot accept liability for an item as faulty until it has been returned to us and we have had an opportunity to inspect it and confirm that it is faulty.

(d) Your delivery costs will be refunded in the following circumstances:

  • If you cancel your order before dispatch.
  • If you return a faulty item.
  • If we cancel your order due to stock availability or because the product is faulty on dispatch.
  • If you choose to cancel your order under the Consumer Contracts Regulations (in which case we will refund you the value of our least expensive /Standard delivery method). Please see Terms and Conditions for more information on how to cancel under the Consumer Contracts Regulations. Please note that if you cancel your order under the Consumer Contracts Regulations you will not be able to use our free returns service but will have to pay the cost of returning the item to us.
  • Please note:

  • UK Orders: Your delivery costs will not be refunded if you cancel your order post dispatch and use our free UK returns service as the free returns service is provided in place of reimbursement of the original delivery charges.
  • Europe and International Orders: Your delivery costs will be refunded if you cancel post dispatch as we do not offer a free returns service for international orders.


  • 9.4 HANDLING AND CONDITIONS OF RETURNED GOODS

    (a) Please take reasonable care when opening original packaging and, where possible, ensure it is returned along with the Goods.

    (b) All Goods should be inspected and tried on with reasonable care being exercised.

    (c) Items should be returned unused and in a resalable condition, with all garment tags and care labels still attached. If returned items do not match the items included in the original order or are damaged or soiled we reserve the right not to accept them and may send them back to you and/or refuse a refund.

    (d) Where protective casings, protective boxes, dust bags and leather tags are provided with the Goods, these must be returned along with the Goods. For example, all footwear must be returned in it's original shoe box, all sunglasses in their original sunglasses cases, all ties in their original tie boxes and all jewellery in their original jewellery pouches or boxes.

    (e) In the interests of hygiene we will not be able to accept returns of underwear and swimwear unless the hygiene seals are intact. These Goods should not be tried on and must be inspected in their packaging.

    (f) For handbag returns: when examining your handbag please be mindful not to scratch or mark the product. For returns please wrap your handbag carefully in the original dust bag to prevent any damage during shipping.



    9.5 FRAGRANCE RETURNS

  • For health and hygiene reasons we are unable to exchange or refund fragrances once the original packaging and cellophane wrap has been opened or the product has been used.
  • UK orders will not include free returns labels if your purchase included a fragrance due to strict shipping legislation surrounding the transportation of flammable substances. Our current UK returns service does not support this.
  • Please contact Customer Experience to arrange a collection for your fragrance and facilitate a return to our distribution centre.


  • 9.6 FACE MASKS RETURNS

  • For health and hygiene reasons we are unable to exchange or refund face maks unless they are faulty.


  • 9.7 WATCH RETURNS & WARRANTIES

    THE WARRANTY DOES NOT COVER

  • General wear and tear;
  • The battery, leather or metal strap and/or buckle;
  • Negligence, loss, theft or accidents;
  • Negligent or improper handling of the watch, crystal and crown;
  • Water damage if watch is not marked as water resistant or has been opened by an unauthorised service centre;
  • Any watch without a valid proof of purchase;
  • Any claims on the watch if it has been serviced other than at an authorised service centres;
  • Indirect or consequential damage resulting from any defect, inaccuracy or inoperativeness of the watch; and/or
  • Other factors not due to defects in workmanship.

  • REPLACING OR REPAIRING A WATCH

  • If a valid warranty claim is made, the watch will be replaced or repaired at AllSaints' discretion.
  • In case of replacement, AllSaints cannot guarantee that the same watch model will be received. If the model is unavailable, a watch of equal value or similar style will be provided.
  • The warranty for the replacement watch ends two years from the date the replacement watch is received.
  • Please review the instructions and fill out the online form, located here.
  • Please select the region you live in so as to determine the service centre to send your watch to.
  • Please package your watch securely including, the printed form and a copy of your proof of purchase to the authorised international service centre.

  • Please note that:

  • Proof of purchase is required to make a claim under this warranty;
  • If a claim is made under this warranty, the customer will be required to cover the cost of sending the watch back to the relevant service centre; and
  • For service or repairs not covered under this warranty, the service centre may process the request and the customer may be charged for the work required.

  • MAKING A CLAIM UNDER WARRANTY

  • In order to make a claim under your AllSaints warranty, please review the instructions and fill out the online form, located here.
  • Please select the region you live in to determine the service centre to send your watch to.
  • Please package your watch securely including the printed form and a copy of your proof of purchase to the authorised service centre.
  • If you have any questions please contact your selected service centre here.
  • Please note that we do not have the facilities in our AllSaints stores to repair watches or remove links.

  • LINK REMOVAL & AMENDMENT

  • AllSaints doesn't offer a link change service in store, but you can use one of our authorised service centres or a watch centre of your choice. Link removal does not affect your warranty.
  • Please note that we do not have the facilities in our AllSaints stores to remove links.

  • REPAIRS OR SERVICING OUTSIDE OF WARRANTY

  • To request work not covered under your AllSaints warranty, including link amendments and battery replacements, please review the instructions and fill the online form located here.
  • Please select the region you live in to determine the service centre to send your watch to.
  • Please package your watch securely including, the printed form and a copy of your proof of purchase to the authorised service centre. You will be notified of the cost and be charged by the service centre directly if required.
  • If you have any questions please contact your selected service centre here.


  • 9.8 JEWELLERY RETURNS

  • To return jewellery items (excluding pierced earrings) they must be unused and returned in resalable condition.
  • For health and hygiene reasons we are unable to exchange or refund pierced earrings unless they are faulty.


  • 9.9 KLARNA RETURNS

  • You can return an item that was purchased using Klarna in store OR you can send your item back to our Distribution Centre within 28 days of purchase for a refund to the original form of payment.
  • Please note that AllSaints orders placed using Klarna cannot be refunded onto a gift card, therefore you will not be refunded to a gift card if your order falls outside of the refund policy period.
  • You cannot purchase an AllSaints gift card using Klarna. For more information, please visit Klarna's Terms and Conditions.




  • 10.1. DELIVERY ISSUES (UK DOMESTIC & INTERNATIONAL)

    10.2 If you have not received your order or item/s, please check the tracking details provided in the dispatch email to locate your parcel.

    10.3 Some items may be shipped separately under separate tracking numbers due to being sourced from a store and will take longer.

    10.4 The parcel may have been left in a safe place or with a neighbour depending on your delivery preferences. Check the communication from the courier regarding your delivery, and where necessary, provide the necessary information from them to deliver your parcel successfully.

    10.5 Our delivery partners are following strict government guidelines for the safe and secure delivery of orders. Please note deliveries may be subject to delays. A signature may not be required, and couriers may provide photo evidence of delivery.

    10.5.1 If you are unavailable at the time of delivery and have not selected a delivery preference, your parcel will be left in a safe place by default (such safe place as deemed appropriate by the courier), or left with a neighbour. The courier will attempt delivery the next working day if unable to successfully deliver on their initial visit.

    10.5.2 To select your own delivery preferences, update your preferences in response to courier communication via email or SMS.

    10.6 Our delivery partners are following strict government guidelines for the safe and secure delivery of orders. Please note deliveries may be subject to delays. A signature may not be required, and couriers may provide photo evidence of delivery.

    10.7 If you are still unable to locate your parcel, please email our Customer Experience Team ask@allsaints.com with your order number and tracking number.

    10.8 In the event that the delivery has been lost, damaged in transit or is missing item/s, AllSaints will open an investigation with the courier on your behalf.

    10.9 AllSaints can raise an investigation for orders within 25 days of dispatch.

    10.9.1 Per industry standard practice, you will be required to complete a Declaration Form which enables AllSaints to open the investigation with the courier. This will be sent to you via email by the Customer Experience team. We are unable to open an investigation without a completed Declaration Form.

    10.9.2 The data provided in the Declaration Form is essential for the courier team to undertake their investigation effectively. If information is omitted or inaccurate, then this will result in delays to the processing of your claim.

    10.9.3 AllSaints will await the outcome of the courier investigation and use information from our distribution centres and/or store network to provide an outcome to your claim. This can take 10 business days and may take longer during busier periods.

    10.9.4 All claims will be evaluated individually, and outcomes are made according to the delivery and returns policies, the terms of sale and the findings of the courier investigation.

    10.9.5 AllSaints cannot accept liability for claims where sufficient evidence of successful delivery to the correct address has been demonstrated by the courier. For the avoidance of doubt, this also includes evidence of (without limitation) safe place delivery, photographic evidence, geolocation and courier adherence to customer delivery preferences.

    10.1 AllSaints currently offers 4 delivery options on orders to UK mainland and Northern Ireland, (exclusions apply, we are currently unable to deliver to PO Boxes on any service)

  • Next Business Day Service
  • Saturday Service
  • Sunday Service
  • Standard Service


  • For more information on delivery options within the UK please visit our UK website.

    11.1 European countries

    For EU destinations,we ship within the EU on a Delivery Duty Paid (DDP) basis and all import taxes and duties, as well as applicable VAT, will be included in the price of the goods in your order.


    11.2 For deliveries to European countries: €19.95 or free for orders over €250.

  • We ship European orders with multiple shipping partners
  • Our dispatch confirmation email will include a tracking number, which you can use to track your order on the courier's website.
  • Monday to Friday service delivered between 9am-5pm excluding weekends and public holidays.
  • Orders will arrive within 5-14 working days, outlying areas may take longer. If the delivery day falls on a public holiday, the items will be delivered on the next working day.
  • Store sourced items will be delivered separately, you will be advised if an item is coming from store during the checkout process.
  • We may be unable to ship to certain locations due to shipping restrictions. The countries we are able to ship to will be detailed in the shipping country drop down list in our checkout.

  • 12.1 As a result of COVID-19, contact-free delivery has become a standard process and in some cases includes photo capture proof of delivery.

    12.2 If you are unavailable at the time of delivery and have not selected a delivery preference instruction, your parcel will be left in a safe place deemed by the driver, as default or left with a neighbour. The courier may attempt the next working day if unable to successfully deliver.

    12.3 Customers may not be asked to sign for their parcels and drivers may take a photo of the parcel as proof of delivery. This proof of delivery will be provided to the customer by the courier. Please see options for managing delivery preference below:

    12.3.1 UK Domestic Delivery: MyDPD App and website

    12.3.2 International from UK: DHL On Demand Delivery inflight options sent via SMS and email

    12.3.3 US Domestic and International: UPS My Choice

    12.4 We’re currently unable to ship to collections points, such as: Amazon lockers, PO Box addresses, Collect Plus and Packstations but can help you find an alternative.

    12.5 All orders are security sealed prior to dispatch and under no circumstances should packages be accepted if the seals are broken or the packaging is damaged upon arrival.

    12.6 In the event that the seals are broken or the packaging is damaged, please immediately refuse the parcel and then contact our Customer Experience Team ask@allsaints.com

    13.1 Deliveries within the EU

    We operate on a Delivered Duty Paid basis. This means that all import taxes and duties, as well as applicable VAT, will be included in the price of the goods in your order. Orders placed on www.allsaints.ie will be fulfilled by All Saints Retail Ltd, Ireland and Orders placed on www.allsaints.eu, de.allsaints.com and fr.allsaints.com will be fulfilled by AllSaints Netherlands BV.

    To avoid tax and duty charges for returns please mark your parcel as ‘returned goods’ and provide your courier with the order number, outbound tracking number, airway bill and commercial invoice and note this on the top of the parcel to demonstrate it's a return purchase to AllSaints. Please note that failure to return your parcel with this information will result in delays in your return being processed, additional charges or your parcel may be returned to you.

    Please see our Returns Policy here. You can return your order using any trackable postal service and you'll need to cover the postage costs yourself.


    14.1 AllSaints gift cards are available between the values of: €20 up to €2000, our gift cards can be redeemed online and in our stores and outlets that trade in the same currency as your gift card. You are able to redeem up to 6 gift cards per transaction across our websites, excluding our Mobile App. This excludes department store concessions, and digital concession partner websites.

    14.2 AllSaints standalone stores issue gift cards in Great British Pounds (GBP), Euros (EUR), US Dollars (USD) and Canadian Dollars (CAD), depending upon which country the gift card is purchased and the local currency of that country.

    14.3 Great British Pounds (GBP) gift cards can only be used on the UK site. Euro (EUR) gift cards can only be used on our EU websites. U.S. Dollars (USD) gift cards can only be used on our U.S. website. Canadian Dollars (CAD) gift cards can only be used on our Canadian website. If you purchase your gift card on our websites, we’ll post the gift card to your chosen address, presented in a gift box, with a secure tracked shipping service under any of our delivery options. You may check your gift card balance on this page

    14.4 Gift card values or balances cannot be converted into different currencies. Our gift cards can only be redeemed online and in stores and outlets that trade in the same currency as your gift card.

    14.5 Gift cards are non-refundable, non-exchangeable and not redeemable for cash unless otherwise required by applicable law.

    14.6 Gift cards cannot be purchased at a discounted price during sales and promotions. They cannot be used to purchase other gift cards.

    14.7 Unless contrary to applicable law, gift cards are valid for 24 calendar months from the date of purchase - this may vary regionally. Gift cards presented after their expiry date will be treated as void and are non-refundable and non-exchangeable.

    14.8 AllSaints reserves the right to refuse to accept a gift card which they deem to have been tampered with, duplicated, damaged, resold or which is otherwise suspected to be fraudulently reproduced or obtained. AllSaints reserves the right to cancel, restrict or freeze any gift cards in its sole discretion where fraud or misuse is suspected or confirmed - this includes the need to carry out any further relevant investigative inquiries and cooperation with law enforcement agencies.

    14.9 Use of the gift card constitutes acceptance of these Terms. If you have any questions about gift cards please contact our Customer Experience Team.

    15.1 The prices of the Goods will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However please see clause 15.4 for what happens if we discover an error in the price of Goods you ordered.

    15.2 For orders placed within the EU, all prices shown include the applicable VAT. If your order is being delivered outside of the EU (which includes the Channel Islands), VAT will not be charged, however the selling price will remain the same. If the rate of any applicable VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the items in full before the change in VAT takes effect.

    15.3 The price of an item does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to clauses 10 and 11 above and our Delivery page.

    15.4 Our site contains a large number of items. It is always possible that, despite our best efforts, some of the items on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:

    (a) where the item's correct price is less than the price stated on our site, we will charge the lower amount when dispatching the item to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the item to you at the incorrect (lower) price; and

    (b) if the item's correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the item at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

    15.5 Unfortunately, we cannot advise you in advance of any proposed reduction in prices or reimburse you the difference in the event that an item you order is subsequently reduced in price.

    15.6 We may from time to time run special promotions or issue promotional codes. Unless otherwise expressly stated on the specific promotion, promotional codes cannot be used in conjunction with any other offer or promotion, cannot be used to purchase gift cards and can only be used against full price items. We reserve the right to change or terminate any promotion without notice at any time.

    16.1 You can only pay for items on our website using any one of the following methods: debit card, credit card, Paypal, Pay by Amazon, Pay with Klarna in the UK, US and DE, AllSaints gift cards in Great British Pounds (GBP), Euros (EUR), US dollars (USD) and Canadian Dollars (CAD) or any other methods which may be clearly indicated on our site from time to time. Please note exclusions may apply with the availability of payment methods.

    16.2 We accept the following debit or credit cards: Visa, Mastercard, American Express, Diners (US & CAD only) and Maestro. When you use a payment card you confirm that the card being used is yours or that you have been specifically authorised by the owner of the payment card to use it.

    16.3 All payments are subject to validation checks and authorisation by the payment service provider. If the payment service provider refuses to authorise payment to us, we will not be liable for any delay or non-delivery. If you are a customer whose payment service provider is not denominated in Sterling or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

    16.4 Payment for the Goods and all applicable delivery charges is required in advance. When placing your order we carry out a standard pre-authorisation check on your payment service provider which will ring fence the order value in your account, therefore these funds will not be available for use and may show in your pending payments. The hold will stay on your account until payment of the goods is processed on dispatch of your order. Payment will be taken when your order has been dispatched and a Dispatch Confirmation Email has been sent. If you cancel your order prior to dispatch we will reverse the authorisation hold. Please note that your payment service provider may take up to 30 days to release the pre authorised funds. Once AllSaints has processed a cancellation, we have no control over the timeframe in which the funds will be returned to you, or any further visibility of the transaction - please direct any queries to your payment service provider.

    16.5 If you choose to pay by Paypal, you will be directed to the PayPal site to 'Log In' and review the amount to be paid before completing your purchase. Once this transaction is complete, you will then return to our site.

    16.6 If you choose to pay by Amazon, you will be directed to 'Log In' and review the amount to be paid before completing your purchase. Once this transaction is complete, you will then return to our site. You can use your Amazon Prime membership to get Free Next Day delivery (exclusions apply) with no minimum purchase.

    16.7 If you choose to pay by Klarna, you will be directed to the Klarna site to 'Log In' and review the amount to be paid before completing your purchase. Once this transaction is complete, you will then return to our site. Klarna is available on the AllSaints UK, US and DE websites only. The offering differs slightly by region based on eligibility and is not available in AllSaints stores, on the Digital Store Ordering system in store, or our Mobile Apps. Klarna payments are subject to your financial circumstances and is an independent payment service provider and AllSaints has no influence over whether your payment with Klarna is accepted or not. For more information, please visit Klarna's Terms and Conditions. If you experience any issues with your payment, please contact the Klarna Customer Service team who are available 24/7 across phone and chat.

    17.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

    17.2 We only supply the Goods for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

    17.3 We do not in any way exclude or limit our liability for:

    (a) death or personal injury caused by our negligence;

    (b) fraud or fraudulent misrepresentation;

    (c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

    (d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

    (e) defective products under the Consumer Protection Act 1987.

    18.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 18.2.

    18.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation: strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, severe weather conditions, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, adverse weather conditions, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

    18.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

    (a) we will contact you as soon as reasonably possible to notify you; and

    (b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

    18.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges.

    19.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

    19.2 This Contract is between you and us. No other person shall have any rights to enforce any of its Terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

    19.3 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

    19.4 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

    19.5 These Terms and any dispute or claim arising out of or in connection with such matters, their subject matter or formation (including but not limited to non-contractual disputes or claims) shall be governed by, construed and interpreted in accordance with the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the English Courts.

    19.6 Where these Terms are translated into languages other than English in the event of any conflict or inconsistency the English language Terms shall prevail.

    19.7 We reserve the right to bring proceedings in:

    (a) the Courts of the country of your residence;

    (b) the Courts of the location of your access or use of the site;

    (c) the Courts of the location of any breach by you of these Terms; and/or

    (d) the Courts of the location of your authorisation of any of the above acts.

    19.8 You acknowledge and agree that damages alone would not be an adequate remedy for any breach of the terms of these Terms. Accordingly, we shall be entitled to the remedies of injunction, specific performance or other equitable relief for any threatened or actual breach of the terms of these Terms.

    20.1. DELIVERY ISSUES

    If you have not received your order or item(s), please check the tracking details provided in the dispatch email to locate your parcel.

    Some items may be shipped separately under separate tracking numbers due to being sourced from a store and will take longer.

    The parcel may have been left in a safe place or with a neighbour depending on your delivery preferences. Check the communication from the courier regarding your delivery, and where necessary, provide the necessary information from them to deliver your parcel successfully.

    Our delivery partners are following strict government guidelines for the safe and secure delivery of orders. Please note deliveries may be subject to delays. A signature may not be required, and couriers may provide photo evidence of delivery.

    1. If you are unavailable at the time of delivery and have not selected a delivery preference, your parcel will be left in a safe place by default (such safe place as deemed appropriate by the courier), or left with a neighbour. The courier will attempt delivery the next working day if unable to successfully deliver on their initial visit.
    2. To select your own delivery preferences, update your preferences in response to courier communication via email or SMS.

    Our delivery partners are following strict government guidelines for the safe and secure delivery of orders. Please note deliveries may be subject to delays. A signature may not be required, and couriers may provide photo evidence of delivery.

    If you are still unable to locate your parcel, please email our Customer Experience Team ask@allsaints.com with your order number and tracking number.

    In the event that the delivery has been lost, damaged in transit or is missing item(s), AllSaints will open an investigation with the courier on your behalf.

    AllSaints can raise an investigation for orders within 25 days of dispatch.

    1. Per industry standard practice, you will be required to complete a Declaration Form which enables AllSaints to open the investigation with the courier. This will be sent to you via email by the Customer Experience team. We are unable to open an investigation without a completed Declaration Form.
    2. The data provided in the Declaration Form is essential for the courier team to undertake their investigation effectively. If information is omitted or inaccurate, then this will result in delays to the processing of your claim.
    3. AllSaints will await the outcome of the courier investigation and use information from our distribution centres and/or store network to provide an outcome to your claim. This can take 10 business days and may take longer during busier periods.
    4. All claims will be evaluated individually, and outcomes are made according to the delivery and returns policies, the terms of sale and the findings of the courier investigation.
    5. AllSaints cannot accept liability for claims where sufficient evidence of successful delivery to the correct address has been demonstrated by the courier. For the avoidance of doubt, this also includes evidence of (without limitation) safe place delivery, photographic evidence, geolocation and courier adherence to customer delivery preferences.


    20.2. EUROPEAN RETURNS ISSUES

    All European return postage costs are the responsibility of the customer, as AllSaints do not supply a European returns service. AllSaints cannot accept liability or open investigations for customers experiencing European return issues. We recommend you contact the courier used to make the return shipment directly to open an investigation and/or locate your returned parcel.

    If your return is lost in transit we are unable to open an investigation on your behalf as only the party who paid for the returned shipment is authorised to do this. As AllSaints do not supply a European returns service, AllSaints are unable to manage this process on your behalf.

    Please see the following extract from sections 9.1 and 9.3 of our Terms and Conditions:

    “AllSaints cannot accept responsibility for Goods not received and a proof of signature is required to confirm receipt. We recommend you keep your tracking number until your refund has been processed.”

    21.1 STORE RETURNS POLICY

    a) REFUNDS: Should you need to return anything purchased at an AllSaints store, please bring your receipt and unworn items back for a refund based on the original payment method. Restrictions apply. Please bring your receipt and the item in its original condition, back within 28 days for a refund via your original form of payment or gift card.

    Concession purchases are to be returned according to the department stores own policy. Outlet store purchases can be returned to an outlet store for an exchange only. Online orders placed using Klarna can be returned to store for a refund via the original form of payment. Please note that AllSaints orders placed using Klarna cannot be refunded onto a gift card and refunds will be returned to the original form of payment.

    b) EXCHANGES:Any items purchased at an AllSaints store, or online at AllSaints.com can be exchanged. You can exchange your purchase for another item or gift card (excluding Klarna purchases) at any store that accepts the same currency as the original purchase.Items purchased in an AllSaints store or AllSaints.com can be exchanged in any store (excluding outlets and concessions) trading in the same currency within 28 days.

    Online orders placed using Klarna can be returned to store for a refund via the original form of payment or exchange. Please note that AllSaints orders placed using Klarna cannot be refunded onto a gift card and refunds will be returned to the original form of payment.

    c) CONCESSIONS AND PHYSICAL OUTLET STORES: Purchases made in department store concessions should be returned or exchanged in accordance with the department store’s own policy. Purchases made in our outlet stores can be exchanged for a gift card or alternate style. Online orders cannot be returned or exchanged in concession and outlet stores.

    Purchases made in department store concessions should be returned or exchanged in accordance with the department store’s own return and exchange policy. Purchases made in our physical outlet stores can only be exchanged for a gift card or alternate style in a physical outlet store within 28 days. We are unable to refund outlet store purchases.

    Please note that online orders and purchases from mainline stores cannot be returned or exchanged in concession and physical outlet stores.

    d) Your statutory rights are not affected.



    21.2 STORE SECURITY

    Please note, we monitor the number of returns made by customers and continued returns or unusual activity will be flagged and potentially refused at our discretion or lead to the closure of your AllSaints account.

    If AllSaints suspects or identifies any fraudulent or suspicious activity in relation to an order or transaction which is in violation of this Agreement, any law or regulation or is likely to expose either AllSaints or any other party to harm or loss, AllSaints reserves the right to take the following actions, including but not limited to: rejecting, cancelling, recalling, reversing or taking any other appropriate steps to investigate the activity for security reasons.

    TERMS AND CONDITIONS OF WEBSITE USE

    All Saints Retail Ltd ('AllSaints') is a company registered in England and Wales under company number 04096157 and with a registered office at C15-C17 Jacks Place, 6 Corbet Place, London, E1 6NN. Our VAT number is 108 2760 27.

    These Terms and Conditions of Website Use ('Terms') apply to your use of the AllSaints websites located at www.allsaints.com/ and www.us.allsaints.com (the 'Sites') and/or any AllSaints application for mobile devices which we may make available to our customers at any time (the "App"). For additional terms and conditions that may apply to purchases and related transactions that you complete through our Services, see Section 1.0 below Terms and Conditions of Supply. The Sites and the App shall be collectively referred to as the 'Services.' In this document, 'we', 'our' and 'us' refer to AllSaints, and 'user,' 'you' and 'your' mean users of the Services.

    You must be 18 years old or the age of majority in your jurisdiction in order to use our Services. If you are under 18 years old or the age of majority in your jurisdiction, then you may only use the Services with your parent or legal guardian's permission.

    Please read these Terms carefully.

    The Terms incorporate:

  • our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us; and
  • our Cookie Policy, which sets out information about the cookies on our Sites.
  • These Terms along with our Privacy Policy and Cookie Policy constitute a legally binding agreement between you and us. By accessing or using our Services, you agree that you (or your parent or legal guardian) have read, understand, and are bound by the terms and conditions set forth herein. IF YOU (OR YOUR PARENT OR LEGAL GUARDIAN) DO NOT AGREE TO THESE TERMS OR OUR PRIVACY POLICY, PLEASE DO NOT USE OR ACCESS THE SERVICES.

    If you are in the US or Canada, the following terms apply to purchases and related transactions made using our Services: us.allsaints.com.

    If you are in any other part of the world, including the UK or Europe, then the following terms apply to purchases and related transactions made using our Services:

    You may view some parts of the Services without registering, but in order to access and use other parts of the Services, you may be required to register an account with us. You are solely responsible for any activity that occurs on your account and for maintaining the confidentiality of your password. It is your sole responsibility to provide and maintain accurate account information. You may cancel your account with us at any time by e-mailing our Customer Experience Team at ask@allsaints.com.
    We reserve the right to cancel your account at any time for any reason without prior notice to you. If there has been (or you suspect) an unauthorised use of your password or account, please notify us immediately.

    You are solely responsible for your actions when using the Services, whether or not you have created an account with us. In addition, you understand and agree that you will not do or attempt to do or cause any third party to do or attempt to do any of the following in connection with your use of the Services:

    Transmit by any means any software, virus, malware, program, code, file, or other material intended to interrupt, disrupt, alter, destroy, or limit any part of the Services;

    Use any robot, spider, script, or any manual or automated application or means to extract, download, retrieve, index, mine, scrape, reproduce, or circumvent the presentation, operation, or intended use of any feature, function, or part of the Services;

    Submit, post, or submit any offensive, indecent, hateful, racist, sexist, pornographic, or otherwise inappropriate or obscene content (as determined by us in our sole discretion);

    Copy, download, distribute, transmit, upload, or transfer content from the Services or the personal information of others without our prior written permission or authorization;

    Use the Services to make unsolicited offers, requests, advertisements, or spam;

    Impersonate or pretend to be anyone else but you;

    Violate or infringe upon the privacy, publicity, intellectual property, or other proprietary rights of third parties; or

    Engage in any activity that is criminal or tortious in nature, or otherwise contrary to the law or infringes the rights of another including, without limitation, fraud, stalking, defaming, abusing, harassing, or threatening.

    If you breach any part of these Terms, we reserve the right to terminate your access to the Services. Where you are using the App, the additional terms in clause 5 also apply.

    We and our licensors are the sole owners of the Services, including, but not limited to, all content, features, and functions, and all copyrights, trade marks, service marks, and other intellectual property rights contained within the Services.

    You agree that all right, title, and interest in the Services will remain ours or our licensors' exclusive property. Nothing in these Terms gives you a right to reproduce, copy, distribute, sell, broadcast, license, or otherwise use the AllSaints name or any of our trade marks, logos, domain names, and other distinctive brand features. You may not modify, rent, lease, sell, distribute, or create derivative works based on the Services unless we have given you prior written consent to do so. You may only use the Services for personal, non-commercial purposes.

    'AllSaints' and the AllSaints logo are our trade marks.

    This section of the Terms applies only to the App (including updates) and any services accessible through the App. In the event of any conflict between this section and the other parts of the Terms, this section shall prevail.

    You will be assumed to have obtained permission from the owners of the mobile telephone or handheld device if controlled, but not owned, by you (the "Devices") and being used to download or stream a copy of the App onto the Devices. You and they may be charged by your and their service providers for internet access on the Devices. You accept responsibility for the use of the App or in relation to any Device, whether or not the Device is owned by you. The App is provided by a third party and you should familiarise yourself with the terms on which the App is made available to you, prior to downloading and use.

    Certain functions of the App may make use of location data sent from your Device. These are described in the Privacy Policy in more detail.

    We only supply the App for domestic and private use. You agree not to use the App for any commercial, business or resale purposes, and to the fullest extent possible at law, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

    Whenever you make use of a feature that allows you to upload content to our Sites, or to make contact with other users of our Services, you warrant that any such contribution ('Content') complies with the standards set out in these Terms, and you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

    Any Content you upload to our Sites will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such Content for any purpose. You grant us a perpetual, worldwide, irrevocable, non-exclusive, royalty-free licence to use, copy, license, sublicense, adapt, distribute, display, publicly perform, reproduce, transmit, modify, edit, and otherwise exploit such Content throughout the world, in all media now known or hereafter developed. You confirm that you are the owner of the relevant Content and/or that you are entitled to grant us a licence of the same.

    We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Sites constitutes a violation of their intellectual property rights, or of their right to privacy.

    We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our Services.

    We have the right in our sole discretion for any reason and without prior notice to you to remove any posting you make on our Sites if, in our opinion, your post does not comply with the standards set out in these Terms or reasonable standards of behaviour.

    The views expressed by other users on our Sites do not represent our views or values. We reserve the right, but not the obligation, to investigate any allegations or complaints that we receive regarding your Content.

    YOUR USE OF THE SERVICES IS AT YOUR OWN RISK. THE SERVICES ARE AVAILABLE 'AS IS' AND 'AS AVAILABLE' WITHOUT REPRESENTATION OR WARRANTY OF ANY KIND OR ANY ASSURANCE THEY WILL BE AVAILABLE OR PERFORM AS DESCRIBED. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE SECURE OR FREE FROM BUGS OR VIRUSES. WE EXPRESSLY DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS AND IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY THAT THE SERVICES WILL BE ERROR FREE OR UNINTERRUPTED, THAT THE INFORMATION OBTAINED FROM THE SERVICES WILL BE ACCURATE, UP-TO-DATE, COMPLETE OR RELIABLE, THAT THE QUALITY OF THE SERVICES WILL BE SATISFACTORY TO YOU, OR THAT ERRORS OR DEFECTS WILL BE CORRECTED. WE MAKE NO GUARANTEE REGARDING THE RELIABILITY, ACCURACY, OR QUALITY OF ANY COMMUNICATION THAT IS POSTED ON OR VIA THE SERVICES.

    Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

    The Services and any goods purchased by you in connection with the Services are supplied only for domestic and non-commercial, private use. You agree not to use the same for any commercial, business or re-sale purposes. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

    To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Services or any content on it, whether express or implied.

    We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

    use of, or inability to use, the Services; or

    use of or reliance on any content made available via the Services.

    Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which are set out in our Terms and Conditions of Supply (please see Section 1.0).

    TO THE FULLEST EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY CLAIM, LOSS OR DAMAGE, DIRECT OR INDIRECT, INCLUDING, WITHOUT LIMITATION, COMPENSATORY, CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, REGARDLESS OF THE FORM OF ACTION OR BASIS OF ANY CLAIM. YOU SPECIFICALLY ACKNOWLEDGE THAT WE SHALL NOT BE LIABLE TO YOU FOR YOUR COMMUNICATIONS. WE SHALL NOT BE LIABLE FOR ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF INFORMATION THROUGH THE SERVICES OR ANY LINKED SITES, OR FOR ANY INFORMATION OR PRODUCTS, OBTAINED THROUGH USE OF THE SERVICES, OR OTHERWISE ARISING OUT OF THE USE OF THE SAME, REGARDLESS OF THE FORM OF ACTION OR BASIS OF ANY CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS OF WARRANTIES OR LIMITATIONS ON DAMAGES, SO SOME OF THESE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU. IF YOU HAVE A DISPUTE WITH US OR ARE DISSATISFIED WITH THE SERVICES, TERMINATION OF YOUR USE OF THE SERVICES IS YOUR SOLE REMEDY. WE HAVE NO OTHER OBLIGATION, LIABILITY, OR RESPONSIBILITY TO YOU.

    You agree to indemnify, defend, and hold us and any company in our group and our respective officers, agents, representatives, employees, partners, and licensors harmless from any and all demands, claims and actions (including reasonable attorneys' fees) arising from or related to your use of the Services. We reserve the right to assume all or any part of the defence of any such claims and negotiations for settlement and you agree to fully cooperate with us in doing so.

    We may offer links or other materials on the Services which allow you to browse or be redirected to a third party's website, such as our courier partner's websites. We are not associated with, endorsing, or responsible for the services, websites, or content of these third parties. If you have any questions about these other companies' practices, you should review their terms of use and other policies.

    These Terms and any dispute or claim arising out of or in connection with such matters, their subject matter or formation (including but not limited to non-contractual disputes or claims) shall be governed by, construed and interpreted in accordance with the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the English Courts.

    Where these Terms are translated into languages other than English in the event of any conflict or inconsistency the English language Terms shall prevail.

    We reserve the right to bring proceedings in:

  • the Courts of the country of your residence
  • the Courts of the location of your access, use or storage of any materials obtained from the Sites
  • the Courts of the location of any breach by you of these Terms; and/or
  • the Courts of the location of your authorisation of any of the above acts.

  • You acknowledge and agree that damages alone would not be an adequate remedy for any breach of the terms of these Terms. Accordingly, we shall be entitled to the remedies of injunction, specific performance or other equitable relief for any threatened or actual breach of the terms of these Terms.

    We may immediately, without prior notice, suspend or terminate your use of and access to the Services, at our sole discretion, for any reason, whether with or without cause or warning, and without liability. You may terminate these Terms by ceasing your use of the Services.

    If the application of any provision of these Terms to any particular facts or circumstances shall for any reason be held to be invalid, illegal or unenforceable by a court, arbitrator or other tribunal of competent jurisdiction, then (a) the validity, legality and enforceability of such provision as applied to any other particular facts or circumstances, and the other provisions of this Terms, shall not in any way be affected or impaired thereby and (b) such provision shall be enforced to the maximum extent possible so as to effect the intent of the parties.

    We reserve the right to change any part of the Services, including these Terms, at any time. If we change these Terms, we will update the Effective Date listed above. Your continued use of the Services means that you agree with our updated Terms. If you do not agree with our updated Terms, you must not use our Services.

    If you have any questions or comments about these Terms or the Services, please contact us at Customer Experience Team at ask@allsaints.com.