Christmas delivery dates 2020
Our multilingual Customer Experience team is available 9am-11pm GMT Monday to Friday to answer any questions and offer styling firstname.lastname@example.org
If you buy an item in an AllSaints standalone store or online at www.allsaints.com, and we reduce that item in price within 28 days from the date of purchase, we will refund you the difference via your original form of payment.
To receive a price adjustment, please contact Customer Experience with your order number and the product name.
For more information visit the Popular Questions section of our FAQs here.
customs, tax & duty
For deliveries within the EU we operate on a DDP (Delivered Duty Paid) basis. This means that all import taxes and duties, as well as applicable VAT, will be included in the price of the goods in your order.
For deliveries outside the EU (which includes the Channel Islands), we operate on a DDU (Delivered Duty Unpaid) basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order.
These charges are set by the customs authorities of the destination country and you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.
Please note, this may be subject to change from December 31st due to amendments to shipping regulations as a result of BREXIT.