Christmas delivery dates 2021
Our Global Customer Experience team is available 7 days a week to help you. Please see our hours of service below:
Monday to Friday: 9am-1am GMT
Saturday and Sunday: 9am-11pm GMT
|+44 344 980 2211|
For more information visit the Popular Questions section of our FAQs here.
customs, tax & duty
For deliveries within the EU we operate on a DDP (Delivered Duty Paid) basis. This means that all import taxes and duties, as well as applicable VAT, will be included in the price of the goods in your order.
For deliveries outside the EU (which includes the Channel Islands), we operate on a DDU (Delivered Duty Unpaid) basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order.
These charges are set by the customs authorities of the destination country and you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.