Our brand is built on a commitment to always provide our customers with an outstanding level of quality and service.

We will continue to provide updates on in-transit options and timelines for online orders. As well as this, our couriers are following strict government guidelines to ensure you receive your parcel securely and safely – for example, contact-free delivery is now our standard method.

Please do not hesitate to contact Customer Experience with any queries.

We’re delighted to have customers safely back in our stores around the world. As always, we’re keeping our online store locator updated as to which of our stores are open.

We’ve implemented a range of precautionary measures in all of our stores:

hand sanitiser available for customers to use;

frequent handwashing protocols for all employees;

face masks are available to employees;

regular sanitisation of all touchpoints including card machines and fitting rooms; and

ongoing cleaning of all other parts of the store.

Rest assured that our teams are doing everything they can to provide the safest shopping experience possible. We’d be happy to wear a mask to serve you – just let us know if that’s your preference.

Enhanced hygiene protocols are in place and we will provide regular updates as necessary if further measures come into effect. In our offices, teams have moved to a new hybrid working model. This allows everyone to regularly collaborate in person at our studios and maintain a home working balance.

At AllSaints we do not tolerate racial prejudice in any form. We want to make public the actions we've taken so far:

An anti-racism community has been set up by employees from all parts of our global business.

We've held a round-table forum focused on anti-racism to create this agenda and action plan.

We'll be reviewing our existing equality and unconscious-bias training which will now be mandatory for all our employees to complete as part of their induction to our brand.

We'll be conducting in-depth diversity training with our team forum representatives so that all our employees get the representation they need to be heard.

We will continue to host open discussions that allow our employees to ask questions and talk to our leadership team about the issues that matter to them.

Over 25% of AllSaints’ global team are people of colour. 20% of our management team are people of colour. We want to attract the broadest possible selection of talent to AllSaints and we will step up our diversity monitoring and work on our recruitment processes to ensure we achieve this.

We will update our global team each quarter on how we are progressing.

We know we can do more to celebrate and provide platforms for people of colour and we will be working on ways to share and amplify the work of BAME creators through our existing channels.

No, we are currently unable to facilitate store returns to our distribution centre. For more information on how to return your online order or store purchase, please see the full Returns section here.

If you buy an item in an AllSaints standalone store or online at www.allsaints.com, and we reduce that item in price within 28 days from the date of purchase, we will refund you the difference via your original form of payment. Please note that all Outlet products bought online or in store are excluded from our price match policy and are not eligible for a price match refund. This applies to both Outlet products sold online or in store.

The following conditions and exclusions apply:

This price match offer excludes Outlet items sold through in stores or online, it also excludes items purchased in department store concessions, auctions or third party websites, Travel and Duty Free stores.

The price adjustment credit will be issued to your original form of payment.

Delivery charges and any other charges, sales tax, customs fees and duties are excluded when calculating the original price of an item.

We are unable to offer price adjustment on items originally purchased in a sale, using a voucher code or on any special promotion items that are temporarily reduced in price.

To receive a price adjustment via your original form of payment within 28 days of purchase, please contact Customer Experience via email at ask@allsaints.com with your order number and the product name. AllSaints may withdraw this offer at any time at its sole discretion.

Please visit any AllSaints standalone stores within 28 days from the date of purchase, excluding outlet and department store concessions, to request a price match via your original form of payment with your original receipt. Please note that our Customer Experience team are not able to process price match refunds for in-store purchases. AllSaints may withdraw this offer at any time at its sole discretion.

Return your online order to any mainline store that trades in the same currency for a refund, via the original form of payment, exchange or gift card within 28 days (excluding global department stores and outlets).

Returned items must be in their original condition, and accompanied by a copy of your original invoice.

If you exchange your online purchase in store you fall under the store’s return policy. Your statutory rights are not affected.

We work with our shipping partners to ensure that our customers have a positive experience. However, sometimes an error can occur especially during our busiest periods. Please see the below FAQs to help troubleshoot delivery and return issues. We take lost and damaged parcels seriously, understand it can be a frustrating experience, and will support our customers with delivery or returns issues in line with our Terms & Conditions.

We’re sorry you haven't received your full order yet. Part of your order may have been sourced from one of our stores and will be delivered separately under separate tracking numbers. Please note, it can take an additional 3-5 working days or up to 7 working days for international orders If we are still within the delivery time frame, please wait for your order to arrive. If this time has passed, please contact our Customer Experience team.

We're sorry to hear that your item/s were not perfect upon receipt. Please follow our returns process found here, and send the item/s back to our Distribution centre or visit your nearest mainline store with your proof of purchase.

Please check the tracking details provided in the dispatch email.

Please note that some items may be shipped separately under separate tracking numbers due to being sourced from a store and will take longer.

The parcel may have been left in a safe place or with a neighbour depending on your delivery preferences.

Please check the communication from the courier regarding your delivery. Then, if you are still unable to locate your parcel please reach out to our Customer Experience team.

Our delivery partners are following strict government guidelines for the safe and secure delivery of orders. Please note deliveries may be subject to delays.

We’re sorry that your order hasn’t arrived. Please review your dispatch tracking number to confirm the location of your parcel.

Please contact Customer Experience if your parcel cannot be located or is determined as lost by the courier. AllSaints will be required to raise an investigation with the relevant courier on your behalf.

AllSaints can only raise a claim if notified of the delivery/return issue within 25 days of dispatch.

Please note this process takes a minimum of 10 business days for an outcome and you will be required to complete a Declaration form to confirm denial of receipt.

This is standard practice across the industry and this information is required in order for us to raise an investigation and potential claim. Find more information in our Terms & Conditions.

We’re sorry that your return has not yet been processed. Please review your returns tracking number to confirm the location of your parcel. Please note that returns processing can take up to 2 weeks. Please see here for more information on returns processing. Please find more information below:

EUROPEAN RETURNS:

Please note that for European returns you will need to contact your chosen return courier directly as AllSaints does not have visibility of the returns tracking.

1. AllSaints are unable to open an investigation on your behalf as only the party who paid for the shipment is authorised to do this. Therefore, we are unable to accept liability for European return Items that are lost in transit.
2. Please see the following extract from sections 9.1 and 9.3 of our Terms & Conditions: “AllSaints cannot accept responsibility for Goods not received and a proof of signature is required to confirm receipt. We recommend you keep your tracking number until your refund or exchange has been processed. Please note that unless you are a UK or US customer using our free returns service, all return postage costs are your responsibility.”
3. Please note, that your return may have been rejected or delayed if the original airway bill, outbound tracking number, order number and commercial invoice were not detailed on the top of your parcel.
4. Please contact your chosen returns courier to raise a dispute.

Sorry, we do not offer a designated gift wrapping, gift messaging or gift receipt service.

AllSaints deliver to selected European and International destinations. We have regional sites accessible from our Country / Currency selector for the United Kingdom, Germany, France, Republic of Ireland, EU, United States, Canada, South Korea, and Japan.

Please find more specific information below:

ALLSAINTS UK WEBSITE: We ship to the UK and selected Non EU and International Destinations only. We do not ship to destinations within the EU including the Republic of Ireland. We ship to the following International countries from our UK website: Australia, Bahrain, Canada, Dutch Caribbean, India, Israel, Kuwait, New Zealand, Oman, Qatar, Russia, Saudi Arabia, Singapore, South Africa, Turkey, United Arab Emirates, United States. Gibraltar, Iceland, Norway, Switzerland and Ukraine.

ALLSAINTS REPUBLIC OF IRELAND WEBSITE: We ship to Republic of Ireland only. We do not ship to any other destinations from this site.

ALLSAINTS EU / FR / DE WEBSITES: We ship to destinations within the EU from our DE, FR, EU websites only. We do not ship to the UK, Ireland or Non EU and International destinations from our DE, FR, EU websites. We ship to the following EU countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Romania, Slovakia, Slovenia, Spain, and Sweden.

ALLSAINTS US / CAD WEBSITE: We ship to the US and Canada, and the following international destinations from our US & Canadian websites: Australia, Argentina, Columbia, Brazil, Venezuela, Chile, Paraguay, Bolivia, Uruguay, Peru, Mexico​

You can also shop with our global stockists and retail concessions that may ship to your region. We have listed a few partners here for your convenience: Selfridges, John Lewis, ASOS, Fenwicks, NEXT, Nordstroms, Bloomingdales, Hudson Bay, Vitkac, Beymen, David Jones, Breuninger, Zalando, De Bijenkorf and El Corte Ingles.

For more information, please see the full Delivery section here.

For more information, please see the full Returns & Exchanges section here.

You’re able to set up an AllSaints account or check out as a guest or Amazon Pay (UK, US and Germany only).

Click the forgotten password link under our login section to reset your password or continue shopping.

You will receive a dispatch confirmation email with the tracking number enclosed.

Depending on the size of your order, your parcel may arrive in a polybag envelope or in our branded box. All gift cards are packaged in an AllSaints gift box and shipped on a tracked service.

Please note we do not currently offer a designated gift wrapping or gift receipt service.

You may change or cancel an order before we send you a Dispatch email by contacting Customer Experience. If the order is dispatched please refuse the order at the point of delivery or send it back using your returns slip.

Enter the code in the promotional code box on the payment page and click 'SUBMIT'. If the code isn’t working, place your order and contact Customer Experience with your order number.

You can contact Customer Expericence here for any general question or in relation with your order.

We work with our shipping partners to ensure that our customers have a positive experience. However, sometimes an error can occur especially during our busiest periods. Please see the below FAQs to help troubleshoot delivery and return issues. We take lost and damaged parcels seriously, understand it can be a frustrating experience, and will support our customers with delivery or returns issues in line with our Terms & Conditions.

We’re sorry you haven't received your full order yet. Part of your order may have been sourced from one of our stores and will be delivered separately under separate tracking numbers. Please note, it can take an additional 3-5 working days or up to 7 working days for international orders If we are still within the delivery time frame, please wait for your order to arrive. If this time has passed, please contact our Customer Experience team.

We're sorry to hear that your item/s were not perfect upon receipt. Please follow our returns process found here, and send the item/s back to our Distribution centre or visit your nearest mainline store with your proof of purchase.

Please check the tracking details provided in the dispatch email.

Please note that some items may be shipped separately under separate tracking numbers due to being sourced from a store and will take longer.

The parcel may have been left in a safe place or with a neighbour depending on your delivery preferences.

Please check the communication from the courier regarding your delivery. Then, if you are still unable to locate your parcel please reach out to our Customer Experience team.

Our delivery partners are following strict government guidelines for the safe and secure delivery of orders. Please note deliveries may be subject to delays.

We’re sorry that your order hasn’t arrived. Please review your dispatch tracking number to confirm the location of your parcel.

Please contact Customer Experience if your parcel cannot be located or is determined as lost by the courier. AllSaints will be required to raise an investigation with the relevant courier on your behalf.

AllSaints can only raise a claim if notified of the delivery/return issue within 25 days of dispatch.

Please note this process takes a minimum of 10 business days for an outcome and you will be required to complete a Declaration form to confirm denial of receipt.

This is standard practice across the industry and this information is required in order for us to raise an investigation and potential claim. Find more information in our Terms & Conditions.

We’re sorry that your return has not yet been processed. Please review your returns tracking number to confirm the location of your parcel. Please note that returns processing can take up to 2 weeks. Please see here for more information on returns processing. Please find more information below:

UK DOMESTIC RETURNS:

For UK Royal Mail Free returns: please note that the Royal Mail Medway Centre is not the final destination and it may take between 3-5 working days for your parcel to be delivered to the AllSaints distribution centre. This will take longer during busy periods.

1. If the return still cannot be located then please reach out to our Customer Experience team who will be happy to help.
2. If your return is determined to be lost in transit AllSaints will be required to raise an investigation with the relevant courier on your behalf. Please note this process takes a minimum of 10 business days for an outcome and is standard industry practice.
3. Please review our Terms & Conditions for more information regarding the Lost in Transit process.

EUROPEAN RETURNS:

Please note that for European returns you will need to contact your chosen return courier directly as AllSaints does not have visibility of the returns tracking.

1. AllSaints are unable to open an investigation on your behalf as only the party who paid for the shipment is authorised to do this. Therefore, we are unable to accept liability for European return Items that are lost in transit.
2. Please see the following extract from sections 9.1 and 9.3 of our Terms & Conditions: “AllSaints cannot accept responsibility for Goods not received and a proof of signature is required to confirm receipt. We recommend you keep your tracking number until your refund has been processed. Please note that unless you are a UK or US customer using our free returns service, all return postage costs are your responsibility.”
3. Please note, that your return may have been rejected or delayed if the original airway bill, outbound tracking number, order number and commercial invoice were not detailed on the top of your parcel.
4. Please contact your chosen returns courier to raise a dispute.

When placing your order we carry out a standard pre-authorisation check on your payment card. Payment will not be taken until your order has been dispatched.

Visa, Mastercard, American Express, Maestro, Prepaid Visa cards, Visa Deferred Debit, Paypal and Amazon Payments. We currently trade in GBP (£), EUR (€), USD ($), WON (₩) YEN (Y) CAD ($).

You have until Autumn 2022 to redeem gift cards online. As of Autumn 2022, you can only purchase and redeem gift cards in our stores.

Tax charged on purchases made online cannot be recovered through the VAT Retail Export Scheme. However all store purchases are eligible for tax-free shopping.

The money is returned first to your gift card and then to the payment card as outlined in Section 9.1 of our Terms and Conditions.

If you paid with multiple gift cards, you will be refunded to the first gift card you entered at checkout, and then the remainder will be refunded onto the payment card.

We advise our customers to keep their gift cards following a purchase in case of returns. Please contact our Customer Experience team if you no longer have the gift card you used to purchase in store.

You are able to redeem up to 6 gift cards per transaction in our stores.

If you paid with multiple gift cards, you will be refunded to the first gift card redeemed in store and then the remainder will be refunded on to the payment card.

We are unable to add a message to a gift card, however this is something we are working towards.

All gift cards are packaged in an AllSaints gift box and shipped on a tracked service. Please note, as of Autumn 2022, gift cards can only be purchased in store.

AllSaints gift cards cannot be exchanged or refunded for cash. We are unable to accept gift cards which have been resold.

If you buy an item in an AllSaints standalone store or online at www.allsaints.com, and we reduce that item in price within 28 days from the date of purchase, we will refund you the difference. Please note that all Outlet products are excluded from our price match policy and are not eligible for a price match refund. This applies to both Outlet products sold online or in store.

At the time of your request to price match, the exact style, colour and size of your item must be in stock and available for purchase at a reduced price online at www.allsaints.com, or in AllSaints standalone stores that trades in the same currency.

The following conditions and exclusions apply:

This price match offer excludes Outlet items sold through in stores or online, it also excludes items purchased in department store concessions, auctions or third party websites, Travel and Duty Free stores.

The price adjustment credit will be issued to your original form of payment.

You may only use this price match offer once against each qualifying item.

Delivery charges and any other charges and duties are excluded when calculating the original price of an item.

We are unable to offer price adjustment on items originally purchased in a sale, using a voucher code or on any special promotion items that are temporarily reduced in price.

To receive a price adjustment please contact Customer Experience with your order number, the product name and the current selling price available on www.allsaints.com .

Please visit any AllSaints standalone stores, excluding outlet and department store concessions, to request a price adjustment with your original receipt. AllSaints may withdraw this offer at any time at its sole discretion.

AllSaints will take care of fulfilling your order and you’ll be charged on dispatch. As a signature is required for all AllSaints deliveries, we do not ship to collection points such as Amazon Lockers.

If you're having issues logging into your Amazon account, please try resetting your Amazon password.

AllSaints gift cards and Amazon gift cards cannot be redeemed when purchasing through Amazon Pay.

A store sourced item is a product which has been fulfilled from one of our stores as no longer available at our Distribution centre. Store sourced Items will be delivered separately within 3-5 working days, including Amazon orders. Please allow an additional 4 working days for international delivery. You will be advised if an Item is coming from a store during the checkout process.

If your size is out of stock please register your interest on the product page and you’ll be contacted if we get the item back in stock via email. To check your local store availability please call Customer Experience or the store directly: Here.

Refer to our Size Guide page for any size and fit information. Our Customer Experience stylists are on hand 24/7 to offer style and fit advice and place your order by phone if you require further support.

AllSaints does not trade via eBay or any other auction website. We are not able to verify the authenticity or quality of any item sold on such a site under the AllSaints brand name.

See more information here.

Each garment has unique care instructions on the internal label. Generally, we always advise to read and adhere to the care label and washing instructions before washing your clothes.

The care label washing temperature is the highest permitted temperature.

If you are unsure, always wash at a lower temperature rather than higher or hand wash.

Turn garment inside out before washing.

See more information here.

You can search for your closest store via our store locator.

No. We are unable to accept returns from for AllSaints items bought in Department stores. All items purchased through one of our concessions would fall under the host store’s returns policy and should be returned to that store directly.

No, we are currently working towards offering this service. If you select delivery to one of our stores, we cannot accept liability for the parcel and may contact you to request an alternative address.

This is not a service our network is currently able to support. However we can place an online order for home or business address delivery.

You can contact our Customer Experience. We welcome all feedback and will work with you to resolve your query.

The European Online Dispute Resolution platform provides information about alternative dispute resolution which may be of interest if there is a dispute about an online purchase which AllSaints cannot resolve with our customer.

For more information please contact Customer Experience.

Clear your cookies, close your browser, reopen it and visit our site again.

We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX etc. If you’re still having problems, contact Customer Experience.

All transactions are secured. The AllSaints website is provided with an SSL encryption system to protect personal and payment data.

Please click here for more information: Privacy Policy

AllSaints products are made using ethical labour and materials.

Our vendors, suppliers and subcontractors are all obliged to sign our compliance manual based on the core conventions of the International Labour Organisation.

The provisions of these conventions constitute the minimum and not the maximum standards all suppliers must meet in order to do business with AllSaints.

All animal derived products are from ethical vendors that ensure animals are treated humanely. It is our strong view and business policy that human or animal rights should never be compromised as a result of our business in any form.

We have a code of conduct to ensure all employees that produce our products are treated ethically and fairly.

We always seek to work with reputable and ethical suppliers globally and only engage vendors with transparent track records.

We have established a narrow and select supplier base with whom we work very closely.

As a result we have gained knowledge of their practices and collaborate with them on continuous improvements in process and standards.

See more information here.

AllSaints is a member of the CITES management authority (Convention on International Trade in Endangered Species of Wild Fauna and Flora ) who require strict adherence to record keeping.

This is a very rigorous system that ensures traceability, sustainability and best practice.

We always seek to work with reputable and ethical suppliers globally. We only engage vendors with transparent track records.

We have established a narrow and select supplier base with whom we work very closely.

As a result we have knowledge of their practices and collaborate with them on continuous-improvements in process and standards.

AllSaints fragrance are not tested on animals

AllSaints supports the Not For Sale charitable organisation which protects people and communities from human trafficking.

Their work provides survivors and at-risk communities in nine countries with safety, stability, education and economic opportunities.

Gender Pay Gap legislation, under the Equality Act 2010, requires an employer with 250 employees or more to publish their gender pay gap for their employees.

AllSaints is extremely proud of its long track record of recruiting and retaining a diverse workforce from all backgrounds and walks of life, as reflected by the incredible 37 different nationalities currently employed in head office. Treating our employees, customers and partners fairly and equally is at the core of our philosophy as a business, and we believe that this is reflected in the gender balance and pay within our company.

AllSaints is therefore pleased to present the following figures.

DPD Pickup is a delivery service available in the UK only. It allows you to have your parcel delivered to your local DPD Pickup shop.

You’ll be notified by email & SMS when your parcel is ready to collect, and you'll have up to 7 calendar days to collect at a time to suit you.

Please bring a photo ID such as driving license or passport, and a pick-up pass such as the 2D code you receive from DPD or your utility bill.

There are 2,500 DPD Pickup shops in the UK with many offering extended opening times. Locations include Halfords, Rowlands & Numark pharmacy chains and Doddle sites at key railway stations.

Simply select DPD Pickup and choose a Pickup shop from the list available at the checkout.

DPD will provide tracking information as soon as your order leaves our warehouse.

For more information, please click link here: DPD Pick Up FAQs

AllSaints Retail Limited (“ALLSAINTS”, “we” or “our”) are committed to inclusion and accessibility. We work hard to make sure everyone is welcome and put great emphasis on celebrating diversity and ensuring we are an inclusive place to work and shop. We continue to take steps to improve our accessibility and accommodate our customers needs. We strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly, however this is something we cannot control.

Please contact Customer Experience if you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that requires improvement. Please state “Disabled Access” in the subject line and provide a description of your feedback. This will help us identify usability issues and discover new solutions to further improve the accessibility of our site.

At AllSaints it is important to create an inclusive brand experience, starting with accessibility for all customers including those less abled. Whether you're shopping in store, at allsaints.com, or engaging with us on other channels, our number one goal is to make you feel comfortable and confident. Please let us know when you arrive in store about any adjustments you might need.