RETURNS & REFUNDS
Please note, any faulty Items returned to us will be subject to an inspection to confirm a manufacturing fault.
RETURN IN STORE
FRAGRANCE RETURNS (UK ONLY)
FACE MASKS RETURNS
For health and hygiene reasons we are unable to exchange or refund face maks unless they are faulty.
SWIMWEAR AND UNDERWEAR RETURNS
For hygiene reasons swimwear and underwear must be unused with the tags and hygiene seals intact, in the complete original packaging, unless they are faulty.
To return your handbag please wrap carefully in the original dust bag to prevent any damage during shipping. When examining your handbag please be mindful not to scratch or mark the product.
Please ensure you package your footwear carefully in the original shoe box to prevent any damage during shipping. When examining your footwear please be mindful not to scratch or mark the product.
To return jewellery items (excluding pierced earrings) they must be unused and returned in resalable condition.
For health and hygiene reasons we are unable to exchange or refund pierced earrings unless they are faulty.
Alternatively, if you are a UK or European customer, you may cancel your order and return any item to us in accordance with the Consumer Contracts Regulations 2013. Please see our Terms and Conditions for further details.
CONCESSIONS AND PHYSICAL OUTLET STORES:
Your statutory rights are not affected.
Return your online order to our Distribution Centre within 28 days of receiving your order for a refund to your original form of payment. Please note from NOVEMBER 2021 we will no longer be offering exchanges for online orders returned to our Distribution Centre. For security reasons, we are unable to accept hand-carried returns to our distribution centre.
For security reasons we are unable to accept hand-carried returns to our distribution centre.
AllSaints Website Returns, Unit 6, New Hythe Business Park, Bellingham Way, Larkfield, Aylesford, ME20 6SQ, United Kingdom
RETURN TO DISTRIBUTION CENTRE:
RETURN TO STORE:
Once your return has been received and your refund has been processed, allow 5-10 working days for refunds to appear in your available funds, depending on your bank.
ONLINE ORDER - EUROPEAN RETURNS:
DELIVERY COSTS REFUND:
EUROPEAN ORDERS: Your delivery costs will be refunded if you cancel post dispatch as we do not offer a free returns service for international orders.
ORDERS DELIVERED WITHIN THE EU:
If your order has been sent to a destination within the EU, all sales taxes will be refunded.
The Consumer Contracts Regulations are in place to protect your rights. You have 14 days from the date you receive your order to cancel it.
Email us at email@example.com with your name and order number and we’ll take it from there.
For further details on how to cancel your order and return an item to us in accordance with the consumer contracts regulations 2013, please see clause 8 of our Terms and Conditions for further details.
For delivery information, please see the full Delivery section here.
You can also find our full FAQs section here.